Buying Services
At AJAX, we believe that our customers' trust and appreciation for the services we provide are the cornerstones of our success. Therefore, we prioritize our customers' needs and strive to assist them in every way possible.
Ajax offers various communication channels to ensure customers can choose the most convenient method for their inquiries and support needs:
1- Email: We provide multiple email addresses for different departments, ensuring that customers receive the necessary support and prompt responses to all their inquiries.
| Inquire about… | |
|---|---|
| All inquiries | [email protected] |
| For all inquiries related to sales | [email protected] |
| For all inquiries related support and assistance | [email protected] |
| For all inquiries related to management | [email protected] |
| For all maintenance inquiries | [email protected] |
2- Phone call: We offer various phone numbers for different departments, allowing customers to receive direct support and answers to all their inquiries.
3- Chat applications: Customers can reach us through various messaging platforms, including WhatsApp, Viber, Telegram, and others, to address all inquiries and questions via the following numbers.
| Department | Phone number |
|---|---|
| Management | +13148607133 |
| Sales | +905373934949 |
| Support & Maintenance | +905550122266 |
4- Chat via the website: Our website features direct messaging technology, allowing customers to easily communicate with us while browsing. By clicking the icon on the left side of the website, customers can submit their questions or leave their phone number or email address for our support team to respond as quickly as possible.
5- Direct purchase: In response to numerous requests from our customers, Ajax has opened a main sales center, enabling direct purchases from the company. Located in Istanbul, Turkey, our main sales department benefits from its strategic position at the crossroads of Asia, Europe, and Africa, ensuring accessibility for customers worldwide.
In response to numerous requests from our customers, Ajax has opened a main sales center, enabling direct purchases from the company. Located in Istanbul, Turkey, our main sales department benefits from its strategic position at the crossroads of Asia, Europe, and Africa, ensuring accessibility for customers worldwide.
Purchase Methods
Upon contacting us at one of our provided contact numbers and selecting the appropriate device, the purchasing process begins. At AJAX, we offer several methods to facilitate this process for our customers:
- Bank transfer.
- Online purchase: Customers can place a direct online order through the AJAX website by adding their chosen device to the cart. The purchase process requires filling out the necessary personal information, detailed shipping address, and payment information using a Visa or Master Card.
- International money transfer companies: Customers may also transfer funds through international money transfer services such as Western Union, Ria Transfer, and others.
- Cash payment at the company’s main sales office: Customers are welcome to visit our sales center in Istanbul to make a cash payment. Our team will either hand over the device directly or arrange for shipping to any location worldwide.
Shipping Services
We provide fast and secure shipping services to all countries worldwide, partnering with the best international shipping companies. We guarantee that your device will reach you quickly and safely at your designated address, without any delays.
Shipping typically takes between 2 to 5 business days. After your order has been shipped, we will send you a tracking number so you can monitor the location of your shipment in real-time.
Maintenance Services
If you experience any technical issues with your device, please contact us immediately by filling out an online maintenance request on the AJAX website via the following link: Maintenance Request
Or by calling us at +90 555 012 22 66
To facilitate the maintenance process, customers are required to provide a clear and complete video detailing the issue with the device, along with the device's serial number. Our maintenance team will respond with technical support and appropriate solutions as quickly as possible.
